The Employee Management Lifecycle Masterclass Series is a comprehensive, 5-part professional development curriculum designed to equip supervisors, HR professionals, and organizational leaders with actionable tools across every stage of employee management. From setting strong leadership foundations during new supervisor transitions, to mastering objective performance coaching, writing bulletproof discipline documentation, navigating complex toxic or manipulative workplace dynamics, and executing compassionate, legally compliant exits—this series delivers end-to-end operational excellence.

Executive Series Overview:

A structured curriculum bridging leadership development, risk management, documentation standards, and workplace psychological safety featuring industry experts Deborah Jenkins, Carolyn D. Riggins, Diane L. Dee, and Beverly Beuermann-King.

Why You Should Attend

• End-to-End Lifecycle Mastery: Gain a 360-degree blueprint covering new supervisor onboarding, performance interventions, progressive discipline, toxic behavior mitigation, and respectful offboarding.
• Mitigate Legal & Financial Risks: Learn how to transform subjective feedback into objective, legally defensible documentation that protects your organization against wrongful termination and discrimination claims.
• Master High-Conflict Dynamics: Equip yourself with proven psychological techniques like the 'Broken Record' method and firm boundary setting to handle narcissistic or toxic employees effectively.
• Bridge the Skill vs. Behavioral Gap: Understand exactly when to coach for skill development versus when to enforce formal corrective action for policy and compliance violations.
• Preserve Team Morale & Psychological Safety: Execute employee separations with integrity while safeguarding remaining team members from survivor guilt and workplace disruption.

Areas Covered in the Session (Webinar Modules)

Day 1: Rookie Supervisor Bootcamp: Operation S.T.A.R.T.

Speaker: Deborah Jenkins, PHR, SHRM-CP

• Transitioning smoothly from peer to supervisor.
• Establishing clear team ground rules and managing performance expectations.
• Building balanced teams using DiSC assessment and SWOT analysis.
• Implementing S.T.A.R.T. (SWOT, Training, Action, Reinforcement, Trust) and PEKS (Patience, Empathy, Kindness) frameworks.

Day 2: Coaching vs. Corrective Action: How to Manage Performance the Right Way

Speaker: Carolyn D. Riggins, CEO, CDR Consulting Services

• Distinguishing proactive skill coaching from formal corrective discipline.
• Diagnosing performance gaps vs. underlying root causes.
• Knowing when to coach (first-time/skill gap) vs. act (policy/repeated pattern).
• Structuring ongoing, two-way feedback systems for continuous growth.

Day 3: Do’s and Don’ts of Documenting Employee Behavior, Performance, and Discipline

Speaker: Diane L. Dee, SHRM-SCP, SPHR

• Writing objective, factual performance records free from subjective bias.
• Converting qualitative statements ('bad attitude') into measurable observations.
• Utilizing progressive discipline templates and write-up best practices.
• Handling employee rebuttals, refusal to sign, and workplace investigation protocols.

Day 4: Manipulators at Work: Dealing with Narcissistic, Toxic, and Emotionally Abusive Colleagues

Speaker: Beverly Beuermann-King, CSP

• Identifying manipulative tactics: gaslighting, guilt-tripping, triangulation, and blame-shifting.
• Understanding why standard conflict resolution fails with toxic personalities.
• Setting firm professional boundaries and employing the 'Broken Record' technique.
• Leader strategies to protect psychological safety and team culture.

Day 5: Offboarding with Integrity: A Guide to Respectful Employee Exits

Speaker: Diane L. Dee, SHRM-SCP, SPHR

• Managing voluntary vs. involuntary separations with legal and ethical compliance.
• Conducting concise, compassionate 10-15 minute termination meetings.
• Managing volatile employee reactions and ensuring smooth property/COBRA offboarding.
• Supporting remaining staff to eliminate survivor's guilt and conducting impactful exit interviews.

Who Will Benefit

• Human Resources Leaders & Managers: HR Directors, HR Business Partners, Generalists, and Specialists seeking standardized compliance and training frameworks.
• Frontline Supervisors & Team Leads: Newly promoted or seasoned managers who manage daily performance, give feedback, and handle team interpersonal dynamics.
• Business Owners & Executives: CEOs, COOs, and Business Operations Directors focused on risk management, workplace safety, and organizational culture.
• Department Heads & Project Managers: Leaders responsible for maintaining high productivity, cross-functional harmony, and team retention.